Privacy Policy for Bulk SMS Platform

Effective Date: September 2024

1. Introduction

At Smartnology Limited, we value your privacy. This policy explains how we collect, use, and protect your personal information when you use our Bulk SMS platform.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and billing details.
• Message Data: The content of SMS messages and recipient phone numbers.
• Usage Data: Logs, device information, and IP addresses when using the Service.

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our services.
• Process payments and manage your account.
• Ensure compliance with Tanzanian laws.
• Communicate with you regarding updates or changes to the Service.

4. Sharing Your Information

We will not share your personal information with third parties except:

• When required by law, regulation, or legal process.
• To protect the safety, rights, or property of Smartnology Limited.
• With service providers involved in operating the platform (e.g., payment processors, SMS gateways).

5. Data Security

We implement appropriate technical and organizational measures to secure your personal data from unauthorized access, alteration, or disclosure.

6. Data Retention

We retain your personal information and message data only for as long as necessary to provide our services and as required by law.

7. Your Rights

You have the right to:

• Access your personal data.
• Request corrections or deletions.
• Object to processing based on legitimate grounds.

8. Principles we adhere to

We are committed to, and adhering to, the following principles of processing personal data in accordance with Rule 23 of the Personal Data Protection (Personal Data Collection and Processing) Regulations, 2023. The data controller or data processor when collecting or processing personal data shall ensure that the personal data are:

1. collected or processed lawfully, fairly and transparently;
2. collected for a legitimate and specified purpose;
3. adequate and necessary for purposes for which is processed;
4. accurate and where necessary, are kept up to date with every reasonable step taken to ensure that any inaccurate personal data is erased or rectified without delay;
5. stored in a form which permit identification of data subject for no longer than is necessary for the purpose for which the persona data is processed;
6. processed in accordance with the rights of the data subject;
7. processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against any loss, destruction or damage, using appropriate technical or organisational measures;
8. not transferred abroad contrary to the provisions of the Act; and
9. not applied in the existing circumstances without taking steps to ensure such data are complete, accurate, consistent with the content and not misleading.

9. Changes to This Policy

We reserve the right to update this privacy policy at any time. Any changes will be communicated to users before they take effect.

Contact Us

If you have any questions about this Privacy Policy, please contact us at technical@smartnology.co.tz or +255 753 551 549